Digital Wallet Users in Indonesia: Factors Affecting Consumer Satisfaction and Consumer Loyalty

Author:

Kurnia Pepey Riawati,Pangaribuan James Hasudungan,Sitio Rike Penta

Publisher

Atlantis Press International BV

Reference38 articles.

1. Ford, F. R. and Lobo, I. (2017), “Digital disruption: development unleashed, multiply innovation, collaboration, and impact through digital in international development, Accenture.

2. Wijayanti, W. M., et al. (2019), “Pengaruh perceived usefulness dan perceived ease of use terhadap behaviour intention to use bri digital banking pada agen brilink pt bank rakyat indonesia tbk kantor cabang magelang.”, Jurnal Manajemen Sumber Daya Manusia, No.13, pp. 188–199.

3. Kuo, Y., Wu, C.-M. and Deng, W.-J. (2009), “The relationships among service quality, perceived value, Customer Satisfaction, And Post-Purchased Intention In Mobile Value-Added Services. Computers In Human Behavior, Vol. 25 No. 4, pp. 887–896.

4. Javed, F. and Cheema, S. (2017), “Customer satisfaction and customer perceived value and its impact on customer loyalty : the mediational role of customer relationship management”, Journal of Banking and Commerce, 22 (S8)(Mobile banking: A service provider perspective), pp. 1–14.

5. Kumar, A., et al. (2018), “The effect of perceived security and grievance redressal on continuance intention to use M-wallets in a developing country”, International Journal of Bank Marketing, Vol. 36 No. 7, pp. 1170–1189.

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