1. Massachusetts Eye and Ear, Boston, Massachusetts
2. Harvard Business School, Boston, Massachusetts
3. Department of Otolaryngology, Harvard Medical School, Boston, Massachusetts
4. Division of Otolaryngology–Head and Neck Surgery, Brigham and Women's Hospital, Boston, Massachusetts
5. Center for Surgery and Public Health, Brigham and Women's Hospital, Boston, Massachusetts
6. Patient Reported Outcomes, Value and Experience (PROVE) Center, Brigham and Women's Hospital, Boston, Massachusetts