Classification of Human‐Vehicle Interaction: User Perspectives on Design

Abstract

With the advent of the Internet of Things, scientists expect that the relationship between humans and motor vehicles will become integrated with information and communications technology to a greater extent. We examined the developmental stages of human‐vehicle interaction (HVI) in the automobile industry and the changes in the relationship between humans and the motor vehicle. In this study we have provided a set of guidelines that enables the designer to classify goods and services applicable to an automobile based on socio-behavioral evaluation. To support this, we analyzed driving tasks and conducted a focus group interview with 39 people to determine their inherent demands related to motor vehicles. We identified 3 stages of HVI: driver-centric, user-centric, and customer-centric.