Factors affecting supply chain integration and customer satisfaction-Reference-Cited by-同舟云学术

Factors affecting supply chain integration and customer satisfaction

Published:2022 Issue:3 Volume:10 Page:1037-1040
ISSN:2291-6822
Container-title:Uncertain Supply Chain Management
language:
Short-container-title:10.5267/j.uscm

Author:

Ahmad Hanandeh

Abstract

The objective of this paper is to investigate the influence of supply chain integration (SCI) on customer satisfaction in the potash supply chain in Jordan. 320 samples are collected after completing the sample checking process. The research study uses partial least squares for processing of data. Study outcomes show a connection among the integration of supply chain and customer satisfaction. In addition, the study shows that enterprise resource planning (ERP) system, business strategy, and suppliers have impacts on the integration of supply chain and customer satisfaction.

Publisher

Growing Science

Subject

Management Science and Operations Research,Statistics, Probability and Uncertainty,Strategy and Management,Business and International Management,Management Information Systems

Reference1 articles.

1. Factors affecting supply chain integration and customer satisfaction;Ahmad;Uncertain Supply Chain Management,2022

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