Author:
Abukhader Khaled M.S,Onbaşıoğlu Dilber Çağlar
Abstract
This study is carried out to investigate the effect of five factors of the Total quality management practices in healthcare on employee’s performance in public hospitals in Turkey. The TQM practices are Top management commitment, customer focus, people management, continuous improvement, and process management. The study adopted a quantitative research method through a survey questionnaire at three public hospitals, 200 valid responses were collected and used as a source of data to test the hypotheses of the study. Hierarchical multiple regression was used for analyzing the collected data, the study indicated that TQM factors have a significant effect on employees’ performance and the moderating effect of training has increased the correlation between employees’ performance and the TQM factors.
Subject
Management Science and Operations Research,Statistics, Probability and Uncertainty,Strategy and Management,Business and International Management,Management Information Systems
Cited by
9 articles.
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