Role of Social Networks and Media during the Pandemic in Stress Levels and Development of Post-traumatic Stress Disorder (TSD) in Healthcare Workers

Abstract

The COVID-19 pandemic has subjected healthcare workers to unprecedented challenges, exacerbated by the overflow of information and misinformation spread through social media and the media. This has triggered high stress levels and the development of disorders such as post-traumatic stress disorder (PTSD). The analysis reveals a paradox in the role of social media and digital media: on the one hand, they are crucial tools for rapidly disseminating vital information; on the other, they are sources of stress and anxiety due to information overload and misinformation. This pandemic fatigue compromises the mental health of healthcare workers, leading them to avoid information or make suboptimal decisions at critical moments. Conversely, social media and digital media offer a space for emotional and professional support, fostering resilience and collaboration among professionals. However, reliance on these platforms also poses challenges related to information privacy and the accuracy of shared content. Adopting effective information management and self-care strategies to mitigate the risks and maximise the benefits of these digital tools is essential. Institutional support is also crucial to provide mental health resources and foster a culture that prioritises the well-being of these professionals. Collaboration between health organisations, social media platforms, and mental health professionals is critical to developing targeted interventions and support programs tailored to the needs of health workers during and after the pandemic. In this way, health and safety and the quality and effectiveness of care provided to the population in these challenging times can be ensured.