Self-Service Technology: Examining the Influence of Emotions-Reference-Cited by-同舟云学术

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Self-Service Technology: Examining the Influence of Emotions

Published:2023-05-15 Issue:2-3 Volume:44 Page:188-205
ISSN:1533-2969
Container-title:Services Marketing Quarterly
language:en
Short-container-title:Services Marketing Quarterly

Author:

Mukerjee Kaushik¹

Affiliation:

1. National Institute of Bank Management, Pune, India

Publisher

Informa UK Limited

Subject

Business, Management and Accounting (miscellaneous)

Link

https://www.tandfonline.com/doi/pdf/10.1080/15332969.2023.2209767

Reference70 articles.

1. Accenture. (2021). https://www.accenture.com/in-en/insights/banking/prioritizing-customer-empathy (date of access - 26th January, 2023).

2. Bankbazaar. (2018). https://blog.bankbazaar.com/rights-must-know-banking-customer/ (date of access – 15th January, 2023)

3. BCG. (2022). https://web-assets.bcg.com/56/4a/b3fc5cc8463fb61727abbb2804d0/h1fy23-banking-sector-update.pdf (date of access - 15th January, 2023)

4. The Other Side of Acceptance: Studying the Direct and Indirect Effects of Emotions on Information Technology Use

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1. Augmented reality and customer engagement in the context of e-banking;Journal of Financial Services Marketing;2024-06-15

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