Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions
Author:
Affiliation:
1. Department of Marketing Management, Faculty of Economic and Management Sciences, University of Pretoria, Pretoria, South Africa
Publisher
Informa UK Limited
Subject
Business, Management and Accounting (miscellaneous)
Link
https://www.tandfonline.com/doi/pdf/10.1080/15332969.2020.1830638
Reference65 articles.
1. Mediating role of organizational commitment in the relationship between human resource management practices and employee engagement
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4. Collective Organizational Engagement: Linking Motivational Antecedents, Strategic Implementation, and Firm Performance
5. Psychometric sifting to efficiently select the right service employees
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1. Effet des pratiques ressources humaines efficaces sur la satisfaction au travail : le rôle de l’engagement au travail et de l’identification organisationnelle;Humain et Organisation;2024
2. Relationship Between High-Performance Work Practices (Hpwps) And Achieving Organizational Excellence;Quality - Access to Success;2023-01-01
3. Linking service-oriented human resource practices bundle and frontline employee service performance: A test of cross-level mediating processes;Journal of Management & Organization;2022-04-07
4. EMPLOYEE ENGAGEMENT SYSTEM: EMPIRICAL EVIDENCE FROM THE SRI LANKAN BANKING SECTOR;Three Seas Economic Journal;2022-02-18
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