Service Provider Hesitation in Credence Services: The Importance of Customer Expectations?-Reference-Cited by-同舟云学术

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Service Provider Hesitation in Credence Services: The Importance of Customer Expectations?

Published:2021-11-13 Issue: Volume: Page:1-16
ISSN:1533-2969
Container-title:Services Marketing Quarterly
language:en
Short-container-title:Services Marketing Quarterly

Author:

Fuller Rachel¹,Pervan Simon²^ORCID,Kunstler Breanne³,Merolli Mark⁴

Affiliation:

1. Department of Economics, Finance and Marketing, La Trobe University, Melbourne, Australia

2. Department of Economics, Finance and Marketing, RMIT University, Melbourne, Australia

3. Behaviour Works Australia, Monash University, Melbourne, Australia

4. Health and Biomedical Informatics Centre, Melbourne Medical School, Melbourne, Australia

Publisher

Informa UK Limited

Subject

Business, Management and Accounting (miscellaneous)

Link

https://www.tandfonline.com/doi/pdf/10.1080/15332969.2021.1994194

Reference43 articles.

1. Health education strategies used by physical therapists to promote behaviour change in people with lifestyle-related conditions: A systematic review

2. Quality framework for credence-based informational services: applying Kano’s method

3. Patient expectations of physiotherapy: Definitions, concepts, and theories

4. Patient Expectations of Benefit From Interventions for Neck Pain and Resulting Influence on Outcomes

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