Quality framework for credence-based informational services: applying Kano’s method
Author:
Affiliation:
1. Department of Humanities and Social Science, BITS-Pilani, Dubai International Academic City, Dubai, UAE
2. Department of Industrial and Management Engineering, Indian Institute of Technology Kanpur, Kanpur 208016, Uttar Pradesh, India
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2016.1171704
Reference91 articles.
1. Positioning e‐government services in the credence based setting
2. Extrinsic cues and perceived risk: the influence of consumption situation
3. An application of integrating SERVQUAL and Kano's model into QFD for logistics services
4. eTransQual: A transaction process-based approach for capturing service quality in online shopping
Cited by 8 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. A scenario-driven sustainable product and service system design for elderly nursing based on QFD;Advanced Engineering Informatics;2024-04
2. Innovative service model of information services based on the sustainability balanced scorecard: Applied integration of the fuzzy Delphi method, Kano model, and TRIZ;Expert Systems with Applications;2022-11
3. A voice of the customer real-time strategy: An integrated quality function deployment approach;Computers & Industrial Engineering;2022-07
4. Service Provider Hesitation in Credence Services: The Importance of Customer Expectations?;Services Marketing Quarterly;2021-11-13
5. Conclusion: The Future of Service Excellence in Asia;Service Excellence in Tourism and Hospitality;2021
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3