An importance-performance analysis of service quality in spa hotels
Author:
Publisher
Informa UK Limited
Subject
Economics and Econometrics
Link
http://www.tandfonline.com/doi/pdf/10.1080/1331677X.2014.967537
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1. Measuring service quality in the hotel industry: A study in a business hotel in Turkey
2. The Use of Importance-Performance Analysis as an Evaluative Technique in Adult Education
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4. Importance-Performance Analysis of Guest Technologies in the Lodging Industry
5. Exploring Relationships between Mongolian Destination Brand Equity, Satisfaction and Destination Loyalty
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