Assessing Recreational Activities’ Service Quality in Hotels: An Examination of Animation and Spa & Wellness Services
Author:
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/1528008X.2016.1208550
Reference46 articles.
1. Can perceptions of service quality predict behavioral intentions? An exploratory study in the hotel sector in Greece
2. Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry
3. An empirical assessment of the SERVQUAL scale
4. A reliable and valid measurement scale for the perceived service quality of banks
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