Classifying Daily Tour Service Attributes by Three-Factor Theory of Customer Satisfaction
Author:
Affiliation:
1. Akdeniz University, Tourism Faculty, Campus, Antalya, Turkey
Funder
The Scientific Research Projects Coordination Unit of Akdeniz University
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/1528008X.2017.1343169
Reference38 articles.
1. A rule-based method for identifying the factor structure in customer satisfaction
2. Penalty–Reward-Contrast Analysis: a review of its application in customer satisfaction research
3. The symmetric and asymmetric influences of destination attributes on overall visitor satisfaction
4. Case study on tour guiding: professionalism, issues and problems
5. Motivations of the Russian and German tourists visiting pilgrimage site of Saint Nicholas Church
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