Diaries, Dunnies and Discipline: Resistance and Accommodation to Monitoring in Call Centres
Author:
Affiliation:
1. a School of Industrial Relations and Organisational Behaviour, University of New South Wales
Publisher
Informa UK Limited
Subject
General Medicine
Link
https://www.tandfonline.com/doi/pdf/10.1080/10301763.2004.10669298
Reference18 articles.
1. Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre
2. Edwards Revisited: Technical Control and Call Centres
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