Identifying strategies for improving airport services: introduction of the Gap-IPA to an Italian airport case study
Author:
Affiliation:
1. National Laboratory of Materials and Structural Models (Lanammeucr), Universidad De Costa Rica, San José, Costa Rica
2. Department of Civil Engineering, University of Calabria, Rende, Italy
Publisher
Informa UK Limited
Subject
Transportation
Link
https://www.tandfonline.com/doi/pdf/10.1080/19427867.2020.1861506
Reference44 articles.
1. Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity
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