Mindfulness and emotional exhaustion in call center agents in the Philippines: moderating roles of work and personal characteristics-Reference-Cited by-同舟云学术

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Mindfulness and emotional exhaustion in call center agents in the Philippines: moderating roles of work and personal characteristics

Published:2020-08-04 Issue:1 Volume:149 Page:72-96
ISSN:0022-1309
Container-title:The Journal of General Psychology
language:en
Short-container-title:The Journal of General Psychology

Author:

Charoensukmongkol Peerayuth¹,Puyod Jenette Villegas²

Affiliation:

1. National Institute of Development Administration

2. Assumption University

Funder

National Institute of National Development and Assumption University

Publisher

Informa UK Limited

Subject

Arts and Humanities (miscellaneous),Experimental and Cognitive Psychology,Gender Studies

Link

https://www.tandfonline.com/doi/pdf/10.1080/00221309.2020.1800582

Reference82 articles.

1. Overworked and Under-Resourced: A Mindfulness Intervention for Middle Manager Well-Being

2. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

3. Exploring Monitoring, Work Environment and Flexibility as Predictors of Job Satisfaction within Australian Call Centres

4. A Critical Review and Best-Practice Recommendations for Control Variable Usage

5. Mindfulness: A proposed operational definition.

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