The moderating role of service recovery on customer loyalty in the context of cruise passengers
Author:
Affiliation:
1. Department of Shipping and Transportation Management, National Taiwan Ocean University, Keelung, Taiwan
2. Center of Excellence for Ocean Engineering, National Taiwan Ocean University, Keelung, Taiwan
Publisher
Informa UK Limited
Subject
Management, Monitoring, Policy and Law,Ocean Engineering,Transportation,Geography, Planning and Development
Link
https://www.tandfonline.com/doi/pdf/10.1080/03088839.2020.1742396
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