Branding in the age of social media firestorms: how to create brand value by fighting back online
Author:
Affiliation:
1. Goodman School of Business, Brock University, St. Catharines, ON, Canada
2. Marketing Department, Suffolk University, Boston, MA, USA
Publisher
Informa UK Limited
Subject
Marketing,Strategy and Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/0267257X.2019.1620839
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1. Dimensions of Brand Personality
2. Brand Public
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4. Image repair discourse and crisis communication
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