I need the hook-up: the impact of shared race and ethnic identity on the expectations of service quality-Reference-Cited by-同舟云学术

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I need the hook-up: the impact of shared race and ethnic identity on the expectations of service quality

Published:2020-09-01 Issue:13-14 Volume:36 Page:1285-1307
ISSN:0267-257X
Container-title:Journal of Marketing Management
language:en
Short-container-title:Journal of Marketing Management

Author:

Ferguson Nakeisha S.¹,Sanders Jones Janine L.²,Meyers Ferguson Yuvay J.³,Chenevert Amber M.⁴

Affiliation:

1. Marketing, University of St. Thomas, Minneapolis, MN, USA

2. Supply Chain, University of St. Thomas, Minneapolis, MN, USA

3. Marketing, Howard University, Washington, DC, USA

4. Media Communication and Culture, New York University, New York, NY, USA

Publisher

Informa UK Limited

Subject

Marketing,Strategy and Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/0267257X.2020.1801799

Reference106 articles.

1. Chapter 48 Race and gender in the labor market

2. Ethnic Identification on Adolescents' Evaluations of Advertisements

3. Selected Determinants of Consumer Satisfaction and Complaint Reports

Cited by 9 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. ‘Woman-Owned Business’ Labels Enhance Perceived Competence;Journal of Consumer Research;2024-08-08

2. Breaking barriers: How race shapes service expectations across actors and contexts;Journal of Global Scholars of Marketing Science;2024-03-11

3. A Black Brewer Experience: Navigating White space and managing its culture;Journal of Business Research;2024-02

4. Potential bias when using social media for selection: Differential effects of candidate demographic characteristics, race match, perceived similarity, and profile detail;International Journal of Selection and Assessment;2023-09-15

5. Consumer-Driven racial stigmatization: The moderating role of race in online consumer-to-consumer reviews;Journal of Business Research;2023-03

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