A multi-perspective exploration of the understanding of patient complaints and their potential for patient safety improvement in general practice
Author:
Affiliation:
1. Discipline of General Practice, National University of Ireland Galway, Galway, Ireland
2. School of Medicine, National University of Ireland Galway, Galway, Ireland
Funder
NUI Galway
Publisher
Informa UK Limited
Subject
Family Practice
Link
https://www.tandfonline.com/doi/pdf/10.1080/13814788.2021.1900109
Reference21 articles.
1. Comparison of complaints to the intensive care units and those to the general wards: an analysis using the Healthcare Complaint Analysis Tool in an academic medical center in Taiwan
2. Comparing Patient-Reported Hospital Adverse Events with Medical Record Review: Do Patients Know Something That Hospitals Do Not?
3. Characterising patient complaints in out-of-hours general practice: a retrospective cohort study in Ireland
4. Dealing with clinical complaints.
5. Patient complaints in healthcare systems: a systematic review and coding taxonomy
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