When online reviews meet ACSI: how ACSI moderates the effects of online reviews on hotel revenue-Reference-Cited by-同舟云学术

When online reviews meet ACSI: how ACSI moderates the effects of online reviews on hotel revenue

Published:2020-03-23 Issue:3 Volume:37 Page:396-408
ISSN:1054-8408
Container-title:Journal of Travel & Tourism Marketing
language:en
Short-container-title:Journal of Travel & Tourism Marketing

Author:

Gao Baojun¹,Ding Xiaojie¹,Chen Wenbo²^ORCID,Jiang Xiangmei¹,Wu Jianzu³

Affiliation:

1. School of Economics and Management, Wuhan University, Wuhan, China

2. School of Business and Management, Shanghai International Studies University, Shanghai, China

3. School of Management, Lanzhou University, Lanzhou, China

Funder

National Natural Science Foundation of China

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/10548408.2020.1767261

Reference67 articles.

1. ACSI Travel Report 2017. (2017). theacsi.org. Retrieved January 15, 2019, from http://marketing.theacsi.org/acton/attachment/5132/f-0054/1/-/-/-/-/ACSI%20Travel%20Report%202017.pdf.

2. Consumer Response to Negative Publicity: The Moderating Role of Commitment

3. The Influence of Online Reputation and Product Heterogeneity on Service Firm Financial Performance

4. Learning from the Crowd: Regression Discontinuity Estimates of the Effects of an Online Review Database

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