Consumer Satisfaction and Repatronage Intentions Following a Business Failure: The Importance of Perceived Control with an Organizational Complaint
Author:
Publisher
Informa UK Limited
Subject
Linguistics and Language,Language and Linguistics,Communication,Education
Link
http://www.tandfonline.com/doi/pdf/10.1080/08934211003598767
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1. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
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