An Examination of Students’ Perceptions of Service Quality Dimensions in Higher Education-Reference-Cited by-同舟云学术

An Examination of Students’ Perceptions of Service Quality Dimensions in Higher Education

Published:2016-04 Issue:1 Volume:24 Page:389-398
ISSN:0972-0073
Container-title:The Anthropologist
language:en
Short-container-title:The Anthropologist

Author:

Karatas Hakan¹,Alci Bulent¹,Balyer Aydin¹,Bademcioglu Mehtap¹

Affiliation:

1. Yildiz Technical University, Faculty of Education, Department of Educational Science, Istanbul, Turkey

Publisher

Kamla Raj Enterprises

Subject

Anthropology

Link

https://www.tandfonline.com/doi/pdf/10.1080/09720073.2016.11892030

Reference29 articles.

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3. Anim SK, Mensah J 2015. Service quality in higher education: A comparative study in tertiary institu-tions in Sub Saharan Africa.Global Journal of Edu-cational Studies, 1 (2): 24–44.

4. Arumugam V. Ooi K, Fong T 2008. TQM practices and quality management performance: An investigation of their relationship using data from ISO 9001: 2000 firms in Malaysia.The TQM Journal, 20 (6): 636–650.

5. Carman JM 1990. Consumer perceptions of service quality: An assessment of the SERVQUAL dimen-sions.Journal of Retailing, 66 (1): 33–35.

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