A Classification Scheme in Evaluating Undergraduate Students’ Feedback Towards Service Quality of Private University

Author:

Prasetyo Yogi Tri1,Regondola-Bolata Lauren1,Nadlifatin Reny2,Persada Satria Fadil3,Chuenyindee Thanatorn4,Ardiansyahmiraja Bobby5

Affiliation:

1. School of Industrial Engineering and Engineering Management, Mapua University, Philippines

2. Department of Information Systems, Institut Teknologi Sepuluh Nopember, Indonesia

3. BINUS Business School Undergraduate Program, Bina Nusantara University, Indonesia

4. Department of Industrial Engineering and Aviation Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Thailand

5. Faculty of Business and Economics, Universitas Surabaya, Indonesia

Publisher

ACM

Reference22 articles.

1. Assessing the Effects of Service Quality on Customer Satisfaction;Afthanorhan A.;Management Science Letters,2018

2. B. Al-Sheeb , A. Hamouda , and G. Abdella , “ Investigating Determinants of Student Satisfaction in the First Year of College in a Public University in the State of Qatar ”, Education Research International , vol. 10 , no. 14, 14 pages, 2018. B. Al-Sheeb, A. Hamouda, and G. Abdella, “Investigating Determinants of Student Satisfaction in the First Year of College in a Public University in the State of Qatar”, Education Research International, vol. 10, no. 14, 14 pages, 2018.

3. Continuous improvement in schools: Understanding the practice

4. The impact of loyalty on the student satisfaction in higher education

5. Service Quality Dimensions and Student Satisfaction: A Study of Saudi Arabia Private Higher Education Institutions;Azam A.;European Online Journal of Natural and Social Sciences,2018

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