Saving time for activation or relationships? The legitimation and performance of automated decision-making for time efficiency in two street-level bureaucracies serving poor and unemployed clients-Reference-Cited by-同舟云学术

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Saving time for activation or relationships? The legitimation and performance of automated decision-making for time efficiency in two street-level bureaucracies serving poor and unemployed clients

Published:2023-05-30 Issue: Volume: Page:1-13
ISSN:2156-857X
Container-title:Nordic Social Work Research
language:en
Short-container-title:Nordic Social Work Research

Author:

Nordesjö Kettil¹^ORCID,Ulmestig Rickard²^ORCID,Scaramuzzino Gabriella³^ORCID

Affiliation:

1. Department of Social Work, Malmö University, Malmö, Sweden

2. Department of Social Work, Linnæus University, Växjö, Sweden

3. School of Social Work, Lund University, Lund, Sweden

Publisher

Informa UK Limited

Subject

Social Sciences (miscellaneous)

Link

https://www.tandfonline.com/doi/pdf/10.1080/2156857X.2023.2218385

Reference41 articles.

1. Bringing all clients into the system – Professional digital discretion to enhance inclusion when services are automated

2. From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control

3. Thematic analysis.

4. Digital coping: How frontline workers cope with digital service encounters

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