How to improve patient satisfaction behavioral compliance and hospital image through nurse caring: Strategizing for healthcare during COVID-19
Author:
Affiliation:
1. Putra Business School, Universiti Putra Malaysia, UPM, Serdang, Malaysia
Publisher
Informa UK Limited
Subject
Marketing,General Health Professions
Link
https://www.tandfonline.com/doi/pdf/10.1080/07359683.2021.1980658
Reference74 articles.
1. Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States
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5. Customer loyalty and complex services
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