The impact of patient experience dimensions on hospitals reputation and electronic word-of-mouth-Reference-Cited by-同舟云学术

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The impact of patient experience dimensions on hospitals reputation and electronic word-of-mouth

Published:2024-05-17 Issue: Volume: Page:1-31
ISSN:0735-9683
Container-title:Health Marketing Quarterly
language:en
Short-container-title:Health Marketing Quarterly

Author:

Mainardes Emerson Wagner¹^ORCID,Borba Esla Lessa¹,Dalvi Rubia Bottacine¹

Affiliation:

1. FUCAPE Business School, Vitória, ES, Brazil

Funder

Brazilian National Council for Scientific and Technological Development

Foundation for Research Support of Espírito Santo

Portuguese Science Foundation (FCT/Portugal) through NECE (Núcleo de Estudos em Ciências Empresariais),

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/07359683.2024.2355380

Reference73 articles.

1. eWOM, revisit intention, destination trust and gender

2. The mediating role of patient satisfaction in the effect of patient visit experiences on word-of-mouth intention

3. How to improve patient satisfaction behavioral compliance and hospital image through nurse caring: Strategizing for healthcare during COVID-19

4. Reinsurance in the Supplementary Health: A Counterfactual Study on the Impacts of Reinsurance Treaties Adoption by Healthcare Plans Operators in Brazil

5. Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation

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