Service Quality and Performance in the Public Health-Care Sector
Author:
Publisher
Informa UK Limited
Subject
Marketing,General Health Professions
Link
http://www.tandfonline.com/doi/pdf/10.1080/07359683.2012.704837
Reference44 articles.
1. Measuring service quality at the University of Texas M.D. Anderson Cancer Center
2. Compatibility effects in evaluations of satisfaction and loyalty
3. Service quality factors and outcomes in dental care
4. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
5. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
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