How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use
Author:
Affiliation:
1. Department of Communication, North Carolina State University, Raleigh, NC, USA
2. S.I. Newhouse School of Public Communications, Syracuse University, Syracuse, NY, USA
Publisher
Informa UK Limited
Subject
Communication
Link
https://www.tandfonline.com/doi/pdf/10.1080/08838151.2020.1834296
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