Designing Lean Processes With Improved Service Quality: An Application in Financial Services
Author:
Affiliation:
1. Bentley University
2. Boston College
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/10686967.2017.11918497
Reference32 articles.
1. The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research
2. Workload forecasting for a call center: Methodology and a case study
3. How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods
4. Lean manufacturing: literature review and research issues
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