Lean Service and BPM to Increase the Efficiency of an Operational Process in the Insurance Sector

Author:

Jacinto Mariela1ORCID,Rivera Melissa1ORCID,Viacava Gino1ORCID

Affiliation:

1. Industrial Engineering Program, Universidad Peruana de Ciencias Aplicadas, Peru

Publisher

ACM

Reference35 articles.

1. BCRP Data (2021 April 27). Jobs in the formal Private Sector. [On-line]. Available: https://estadisticas.bcrp.gob.pe/estadisticas/series/mensuales/resultados/PN31882GM/htm BCRP Data (2021 April 27). Jobs in the formal Private Sector. [On-line]. Available: https://estadisticas.bcrp.gob.pe/estadisticas/series/mensuales/resultados/PN31882GM/htm

2. INEI (2021 May 21). Contribution in millions of soles to the Peruvian GDP. [Online].Available:https://www.inei.gob.pe/biblioteca-virtual/boletines/pbi-trimestral/1/ INEI (2021 May 21). Contribution in millions of soles to the Peruvian GDP. [Online].Available:https://www.inei.gob.pe/biblioteca-virtual/boletines/pbi-trimestral/1/

3. V. Murga. (2021 May 23). The insurance market in Peru. [On-line]. Available: https://culturadeseguros.pe/el-mercado-de-seguros-en-peru/ V. Murga. (2021 May 23). The insurance market in Peru. [On-line]. Available: https://culturadeseguros.pe/el-mercado-de-seguros-en-peru/

4. Lean services: a systematic review

5. Information Extraction from Text Intensive and Visually Rich Banking Documents

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