The Effectiveness of ISO 9001-Based Healthcare Accreditation Surveyors and Standards on Hospital Performance Outcomes: A Balanced Scorecard Perspective-Reference-Cited by-同舟云学术

The Effectiveness of ISO 9001-Based Healthcare Accreditation Surveyors and Standards on Hospital Performance Outcomes: A Balanced Scorecard Perspective

Published:2019-09-04 Issue:4 Volume:26 Page:162-173
ISSN:1068-6967
Container-title:Quality Management Journal
language:en
Short-container-title:Quality Management Journal

Author:

Ritchie William J.¹,Ni John²,Stark Eric M.¹,Melnyk Steven A.³

Affiliation:

1. James Madison University, Harrisonburg, Virginia, USA;

2. Miami University, Oxford, Ohio, USA;

3. Michigan State University, East Lansing, Michigan, USA

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/10686967.2019.1647770

Reference52 articles.

1. Linking Process Quality and Resource Usage: An Empirical Analysis

2. Training and performance: The mediating role of organizational learning

3. Composite Reliability in Structural Equations Modeling

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