Abstract
AbstractQuality standards (QS) (e.g., ISO 9001) play an important role in assuring the quality of goods and services for organizational stakeholders on a global scale. Recent work has highlighted the role of QS in communicating corporate social responsibility (CSR) practices to a firm’s stakeholders making both the QS adoption decision and the timing of adoption of immense strategic importance to top managers. However, the types of QS and their intended and unintended beneficiaries vary widely, making it difficult for managers to choose QS that are in accord with their CSR goals. Further, current economic (cost/benefit) and institutionally-based theoretical approaches do not provide managers with adequate guidance in making strategic adoption decisions. Rapid developments in QS practices have also made it difficult for researchers to incorporate them into CSR theory. Drawing upon a literature review of QSs and stakeholder theory, this study presents a QS framework and taxonomy that integrates QS adoption timing and beneficiaries. The framework also presents four configurations of QS adopters and their associated beneficiary stakeholder groups, enabling both researchers and practitioners to more completely understand the complex nature of stakeholder pressures on organizations.
Funder
James Madison University College of Business
Publisher
Springer Science and Business Media LLC
Reference100 articles.
1. Abrahamson, E., & Rosenkopf, L. (1990). When do bandwagon diffusions roll? How far do they go? And when do they roll backwards?: A computer simulation, Academy of Management. Best Paper Proceedings (pp. 155–159)
2. Abrahamson, E., & Rosenkopf, L. (1991). Trickle-down and trickle-up diffusion processes. Simulating the impact of reputation on two-stage diffusion models. In annual meeting of the Academy of Management, Miami Beach.
3. Abrahamson, E., & Rosenkopf, L. (1993). Institutional and competitive bandwagons using mathematical modeling as a tool to explore innovation diffusion. Academy of Management Review, 18, 487–517.
4. Aguilera, R. V., Rupp, D. E., Williams, C. A., & Ganapathi, J. (2007). Putting the s back in corporate social responsibility: A multilevel theory of social change in organizations. Academy of Management Review, 32(3), 836–863.
5. Al-Dhaafri, H. S., Al-Swidi, A. K., & Yusoff, R. Z. B. (2016). The mediating role of TQM and organizational excellence, and the moderating effect of entrepreneurial organizational culture on the relationship between ERP and organizational performance. The TQM Journal, 28(6), 991–1011.