Toward cost-effective service excellence: Exploring the relationship between managers’ perceptions of quality and the operational efficiency and profitability of restaurants-Reference-Cited by-同舟云学术

Toward cost-effective service excellence: Exploring the relationship between managers’ perceptions of quality and the operational efficiency and profitability of restaurants

Published:2020-03-19 Issue:2 Volume:27 Page:95-105
ISSN:1068-6967
Container-title:Quality Management Journal
language:en
Short-container-title:Quality Management Journal

Author:

Kukanja Marko¹,Planinc Tanja¹

Affiliation:

1. Department for Management in Tourism, University of Primorska, Faculty of Tourism Studies - TURISTICA, Portorož, Slovenia

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/10686967.2020.1722046

Reference57 articles.

1. The Effect of Technical and Functional Quality on Guests’ Perceived Hotel Service Quality and Satisfaction: A SEM-PLS Analysis

2. Evaluating the Performance and Scale Characteristics of the Australian Restaurant Industry

3. Measuring efficiency in the hotel sector

4. Quality

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