A performance evaluation and comparison model for Urban Public Healthcare Service Quality (UrbPubHCServQual) by Fuzzy TOPSIS Method
Author:
Affiliation:
1. MBA, SR Luthra Institute of Management, Surat, India
2. MBA, C K Shah Vijapurawala Institute of Management, Vadodara, India
Publisher
Informa UK Limited
Subject
Marketing
Link
https://www.tandfonline.com/doi/pdf/10.1080/10495142.2020.1865232
Reference89 articles.
1. Measuring perceived service quality for public hospitals (PubHosQual) in the Indian context
2. Service quality, patient satisfaction and loyalty in the Bangladesh healthcare sector
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5. Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model
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