How do perceptions of other customers affect satisfaction and loyalty in public aquatic centres?-Reference-Cited by-同舟云学术

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How do perceptions of other customers affect satisfaction and loyalty in public aquatic centres?

Published:2017-11-02 Issue:6 Volume:22 Page:428-441
ISSN:2375-0472
Container-title:Managing Sport and Leisure
language:en
Short-container-title:Managing Sport and Leisure

Author:

Afthinos Yanni¹,Theodorakis Nicholas D.²,Howat Gary³

Affiliation:

1. Department of Physical Education and Sport Science, National and Kapodistrian University of Athens, Athens, Greece

2. School of Physical Education and Sport Science, Aristotle University of Thessaloniki, Thessaloniki, Greece

3. UniSA Business School, University of South Australia, Adelaide, Australia

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/23750472.2018.1513340

Reference55 articles.

1. Involvement with active leisure participation: does service quality have a role?

2. Increasing customers' loyalty in a skiing resort

3. An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context

4. Structural equation modeling in practice: A review and recommended two-step approach.

5. The development of loyalty among novice and experienced customers of sport and fitness centres

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2. The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications;Service Business;2021-05-27

3. Exploring customer engagement in the product vs. service context;Journal of Retailing and Consumer Services;2021-05

4. Conceptualization of switching costs in fitness centers: a higher-order reflective-formative model;Sport Management Review;2021-03-25

5. Modelling perceived service quality and turnover intentions in gender‐segregated environments;International Journal of Consumer Studies;2021-02-26

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