A prediction model of retention in a Spanish fitness centre-Reference-Cited by-同舟云学术

A prediction model of retention in a Spanish fitness centre

Published:2016-09-02 Issue:5 Volume:21 Page:300-318
ISSN:2375-0472
Container-title:Managing Sport and Leisure
language:en
Short-container-title:Managing Sport and Leisure

Author:

Clavel San Emeterio Iván¹,Iglesias-Soler Eliseo¹,Gallardo Leonor²,Rodriguez-Cañamero Sergio²,García-Unanue Jorge²

Affiliation:

1. Department of Physical Education and Sports, Faculty of Sport Sciences and Physical Education, University of A Coruña, Avenida Che Guevara 121, Bastiagueiro, Oleiros, 15179, A Coruña, Spain

2. Department of Physical Activity and Sport Science, Faculty of Sport Sciences of Toledo, University of Castilla La Mancha, Avenida Carlos III s/n, 45071 Toledo, Spain

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/23750472.2016.1274675

Reference93 articles.

1. The behavioural consequences of perceived service quality: An exploratory study in the context of private fitness clubs in Greece

2. An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context

3. The development of loyalty among novice and experienced customers of sport and fitness centres

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