Commentary essay on “blueprinting the service company – managing service processes efficiently”
Author:
Affiliation:
1. Chair of Services Management, FernUniversitaet, Hagen, Germany
2. Marketing Department, Freie Universitaet Berlin, Berlin, Germany
Publisher
Informa UK Limited
Subject
Materials Chemistry,Economics and Econometrics,Media Technology,Forestry
Link
https://www.tandfonline.com/doi/pdf/10.1080/21639159.2019.1622438
Reference40 articles.
1. Identifying e-Service Potential from Business Process Models: A Theory Nexus Approach
2. Mapping service processes in manufacturing companies: industrial service blueprinting
3. Design Principles for High-Performance Blended Learning Services Delivery
4. Design and blueprinting for total quality management implementation in service organisations
5. A service-oriented perspective of facility management
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1. Adapting Service Management for the Sharing Economy;The Palgrave Handbook of Service Management;2022
2. Service Design in Student Affairs: Blueprinting the Student Experience;Innovative Higher Education;2021-11-05
3. Understanding the role of service innovation behavior on business customer performance and loyalty;Industrial Marketing Management;2021-02
4. Service innovations’ roles in long-term relationships with business customers;Journal of Global Scholars of Marketing Science;2019-08-29
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