Design and blueprinting for total quality management implementation in service organisations
Author:
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
http://www.tandfonline.com/doi/pdf/10.1080/14783363.2014.881970
Reference65 articles.
1. Are soft practices important for quality improvement?
2. Six sigma in service organisations
3. Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation*
4. “Quality lives on”: quality initiatives and practices in Australia and Britain
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