An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service-Reference-Cited by-同舟云学术

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An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service

Published:2019-04-25 Issue:11 Volume:51 Page:1167-1189
ISSN:2472-5854
Container-title:IISE Transactions
language:en
Short-container-title:IISE Transactions

Author:

Yan Hong-Bin¹,Meng Xiang-Sheng²,Ma Tieju¹^ORCID,Huynh Van-Nam³

Affiliation:

1. School of Business, East China University of Science and Technology, Shanghai P.R. China;

2. Shanghai Municipal Bureau of Quality and Technical Supervision, Shanghai P.R. China;

3. School of Knowledge Science, Japan Advanced Institute of Science and Technology Nomi City, Ishikawa, Japan

Funder

National Natural Sciences Foundation of China

Publisher

Informa UK Limited

Subject

Industrial and Manufacturing Engineering

Link

https://www.tandfonline.com/doi/pdf/10.1080/24725854.2018.1542545

Reference73 articles.

1. Inexact genetic algorithm approach to target values setting of engineering requirements in QFD

2. Combining customer needs and the customer’s way of using the product to set customer-focused targets in the House of Quality

3. Critical Service Encounters: The Employee's Viewpoint

4. Multiattribute Preference Analysis with Performance Targets

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