The important effect of employee's emotion management ability on his/her service behaviour in the international tourist hotel
Author:
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/02642060903026262
Reference58 articles.
1. Emotional Labor in Service Roles: The Influence of Identity
2. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
3. Temperament, activity, and expectations for later personality development.
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