Reacting to the demands of service work: emotional resistance in the Coaching Inn Company
Author:
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/02642060903436990
Reference57 articles.
1. Emotional Labor in Service Roles: The Influence of Identity
2. Emotional Labour and Authenticity: Views from Service Agents
3. Professionals in a cold climate: responses to economic transformation in Russia
4. Bureaucratic and Professional Orientation Patterns in Social Casework
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