E-service quality: an internal, multichannel and pure service perspective
Author:
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/02642060902793508
Reference90 articles.
1. Developing and validating an instrument for measuring user-perceived web quality
2. Service quality perceptions and patient satisfaction: a study of hospitals in a developing country
3. An empirical assessment of the SERVQUAL scale
4. Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women
Cited by 20 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Predictors of performance: the relation of innovative dynamic capability and the services differentiation in retail;Revista de Gestão e Secretariado (Management and Administrative Professional Review);2023-03-23
2. E-Service Quality: A Literature Review and Research Trends;Intelligent Sustainable Systems;2023
3. Avaliação da utilização do Portal Capes de periódicos na ótica dos usuários pesquisadores em administração e contabilidade com base na escala SERVQUAL;REVISTA AMBIENTE CONTÁBIL - Universidade Federal do Rio Grande do Norte - ISSN 2176-9036;2022-01-06
4. Development of a service blueprint for the online-to-offline integration in service;Journal of Retailing and Consumer Services;2020-05
5. Emerging Trends and Innovation Modes of Internet Finance—Results from Co-Word and Co-Citation Networks;Future Internet;2020-03-16
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3