E-Service Quality: A Literature Review and Research Trends

Author:

Nguyen Thanh D.ORCID,Banh Uyen U. T.,Nguyen Tuan M.,Nguyen Tuan T.

Publisher

Springer Nature Singapore

Reference85 articles.

1. Blut, M., et al.: E–service quality: a meta–analytic review. J. Retailing (2015)

2. Al–Hawari, M.A.: Does customer sociability matter? Differences in e–quality, e–satisfaction, and e–loyalty between introvert and extravert online banking users. J. Ser. Market. 28(7), 538–546 (2014)

3. Forbes: the World's most valuable brands (2015). http://www.forbes.com

4. Tiwana, A., Ramesh, B.: E–services: problems, opportunities, and digital platforms. In: Proceedings of Annual Hawaii International Conference. IEEE (2001)

5. Lovelock, C., Patterson, P., Wirtz, J.: Service marketing—an Asia–pacific Australian perspective. Pearson (2011)

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