Publisher
Springer Nature Singapore
Reference85 articles.
1. Blut, M., et al.: E–service quality: a meta–analytic review. J. Retailing (2015)
2. Al–Hawari, M.A.: Does customer sociability matter? Differences in e–quality, e–satisfaction, and e–loyalty between introvert and extravert online banking users. J. Ser. Market. 28(7), 538–546 (2014)
3. Forbes: the World's most valuable brands (2015). http://www.forbes.com
4. Tiwana, A., Ramesh, B.: E–services: problems, opportunities, and digital platforms. In: Proceedings of Annual Hawaii International Conference. IEEE (2001)
5. Lovelock, C., Patterson, P., Wirtz, J.: Service marketing—an Asia–pacific Australian perspective. Pearson (2011)
Cited by
3 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献