Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use
Author:
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/02642060903433997
Reference115 articles.
1. Online banking: a field study of drivers, development challenges, and expectations
2. Cross-category variation in customer satisfaction and retention
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4. Strengthening the Satisfaction-Profit Chain
5. The Antecedents and Consequences of Customer Satisfaction for Firms
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