Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Author:
Affiliation:
1. Faculty of Economics, University of Ljubljana, Ljubljana, Slovenia, Europe
2. RHO SIGMA, Vanja Ida Erčulj s.p., Ljubljana, Slovenia, Europe
3. Ljubljana School of Business, Ljubljana, Slovenia, Europe
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/02642069.2018.1460361
Reference123 articles.
1. The development of HEdPERF: a new measuring instrument of service quality for the higher education sector
2. Business ethics 101: The student is not a customer
3. Does higher education service quality effect student satisfaction, image and loyalty?
4. Structural equation modeling in practice: A review and recommended two-step approach.
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