Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects
Author:
Publisher
Elsevier BV
Subject
General Medicine
Reference112 articles.
1. The development of HEdPERF: A new measuring instrument of service quality for the higher education sector;Abdullah;International Journal of Consumer Studies,2006
2. Measuring service quality in higher education: HEdPERF versus SERVPERF;Abdullah;Marketing Intelligence & Planning,2006
3. University quality and emotional attachment of undergraduate students in a private higher education in Malaysia: The mediating role of total experience;Abdullah;International Journal of Social Economics,2015
4. Assessing international students' satisfaction of a Jordanian university using the service quality model;Abu-Rumman;Journal of Applied Research in Higher Education,2022
5. University parcel centre services quality and users' satisfaction in higher education institutions: A case of Universiti Utara Malaysia;Abualrejal,2022
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