Cross-generational perceptions and reactions during service recovery
Author:
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/02642069.2013.763347
Reference49 articles.
1. Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees
2. Silent Voices
3. Developing a comprehensive picture of service failure
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