Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees
Author:
Publisher
Emerald
Subject
Marketing
Reference77 articles.
1. Relationship of Job Stressors to Job Performance: Linear or an Inverted-U?
2. Structural equation modeling in practice: A review and recommended two-step approach.
3. The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction
4. Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women
5. A general approach to representing multifaceted personality constructs: Application to state self‐esteem
Cited by 66 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Job resourcefulness, job crafting and task performance in a post-COVID-19 context: a diary study on tour and travel frontline employees;Career Development International;2023-12-29
2. Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion;Journal of Service Theory and Practice;2023-09-04
3. Mapping the service recovery research landscape: A bibliometric‐based systematic review;Psychology & Marketing;2023-07-11
4. Does polychronicity among sales employees develop B2B service recovery? A dual assessment through ambidextrous leadership;Asia Pacific Journal of Marketing and Logistics;2023-05-23
5. The link between burnout and job performance: a meta-analysis;European Journal of Work and Organizational Psychology;2023-05-16
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3