Artificial intelligence acceptance in services: connecting with Generation Z-Reference-Cited by-同舟云学术

Artificial intelligence acceptance in services: connecting with Generation Z

Published:2021-09-05 Issue:13-14 Volume:41 Page:926-946
ISSN:0264-2069
Container-title:The Service Industries Journal
language:en
Short-container-title:The Service Industries Journal

Author:

Vitezić Vanja¹,Perić Marko¹

Affiliation:

1. Faculty of Tourism and Hospitality Management, University of Rijeka, Opatija, Croatia

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Strategy and Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/02642069.2021.1974406

Reference72 articles.

1. Anderson, M. & Jiang, J. (2018). Teens, social media & technology. Pew Research Center, Internet & Technology. Retrieved September 10, 2020, from https://www.pewresearch.org/internet/2018/05/31/teens-social-media-technology-2018/

2. Artificial Intelligence in FinTech: understanding robo-advisors adoption among customers

3. Frontline robots in tourism and hospitality: service enhancement or cost reduction?

4. Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success

5. Service robot implementation: a theoretical framework and research agenda

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